Returns Policy

  • Our customer service team is available between the hours of 9am to 5pm AEST Monday to Friday (excluding public holidays). We will endeavour to respond to your query within 24 hours
  • We are closed on weekends, public holidays and during the Christmas and New Year period
  • Please contact our customer service team by clicking on the Contact Us link below immediately if:
    • You changed your mind and wish to request a return
    • Your product was damaged during transit
    • You wish to make a warranty claim for any product you have purchased
    • You are not satisfied with any product that you have purchased 
  • Please note that you must comply with all returns instructions provided to you. All returns must be directed through customer service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees and a 20% restocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.

Warranty Claim Form

    30 Day Change of Mind Guarantee

    • We offer a 30 Day Change of Mind (COM) Guarantee on eligible items, provided the below conditions are accepted:
      • We are informed about COM within 30 days of purchase
      • The product(s) are sealed, unused and they are in their original packaging
      • A 20% fee will apply for restocking, freight, logistics and administration
      • Please contact our customer service team via our Contact Us link to submit your request. We have zero tolerance for abuse and any messages that are aggressive in nature will be blocked and unanswered

    Incorrect Details or Address Provided

    • If a package is undeliverable and/or returned to our warehouse due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer